Support.
You can reach us directly at the address below and an actual person reads every message.
Typical response time: within one business day. Bug reports get priority over feature requests.
Before you email
The fastest way to get unstuck is usually the FAQ. It covers what counts as one lesson, sharing, file formats, cancellation, and where your data goes.
Bug reports
When emailing about a broken upload or a failed generation, please include: the file name, your account email, the approximate time it happened (a screenshot helps), and what you expected vs. what you saw. If you can attach the source PDF or PowerPoint, it speeds things up considerably.
Account, billing, and refunds
Subscriptions are managed in Settings, under Plan & billing. Cancel, change plans, or update your card from there. For refund requests covered by our terms, write to the address above.
Educators & institutions
We don’t have an enterprise tier yet. If you’re a professor or program coordinator interested in piloting Lecturly with a class, write to contact@lecturly.ai with the rough headcount and we’ll figure something out.